The Power of Simple Questions - Think Tabletopics
6 09 2006Whether you answer ‘em or write ‘em, impromptu questions can be done to help or hurt the respondent… here we find out how to better compose our questions.
Everyone asks questions. When you conduct a usability test, you ask questions. When you gather information from a client, you ask questions. When you write a customer survey, you ask questions. It is interesting that effective interviewers sound like effective interfaces in many ways. They lubricate information flow by getting out of the way.
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